42 lines
1.1 KiB
Ruby
42 lines
1.1 KiB
Ruby
class AbuseReporter < FeedbackReporter
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attr_accessor :creator_ids
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def report_attributes
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super.deep_merge(
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"departmentId" => department_id,
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"subject" => subject,
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"description" => ticket_description,
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"cf" => custom_zoho_fields
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)
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end
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private
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def custom_zoho_fields
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# To avoid issues where Zoho ticket creation silently fails, only grab the first
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# 2080 characters of the referer URL. That may miss some complex search queries,
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# but still keep enough to be useful most of the time.
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truncated_referer = url.present? ? url[0..2079] : ""
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{
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"cf_ip" => ip_address.presence || "Unknown IP",
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"cf_ticket_url" => truncated_referer,
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"cf_user_id" => creator_ids.presence || ""
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}
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end
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def department_id
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ArchiveConfig.ABUSE_ZOHO_DEPARTMENT_ID
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end
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def subject
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return "[#{ArchiveConfig.APP_SHORT_NAME}] Abuse - #{title.html_safe}" if title.present?
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"[#{ArchiveConfig.APP_SHORT_NAME}] Abuse - No Subject"
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end
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def ticket_description
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return "No comment submitted." if description.blank?
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strip_images(description.html_safe, keep_src: true)
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end
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end
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