228 lines
9 KiB
Text
228 lines
9 KiB
Text
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[%# support/see_request.tt
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View or act on a support request.
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Authors:
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Ruth Hatch <ruth.s.hatch@gmail.com>
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Jen Griffin <kareila@livejournal.com>
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Copyright (c) 2020 by Dreamwidth Studios, LLC.
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This program is free software; you may redistribute it and/or modify it
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under the same terms as Perl itself. For a copy of the license, please
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reference 'perldoc perlartistic' or 'perldoc perlgpl'.
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%]
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[%- sections.title = '.title' | ml( reqid = spid) -%]
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[%- sections.head = BLOCK %]
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[% robot_meta_tags %]
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[% END %]
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[%- CALL dw.active_resource_group("foundation") -%]
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[%- dw.need_res({ group => "foundation"},
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"js/jquery.supportform.js", "stc/simple-form.css", "stc/support.css"
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) -%]
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<div class='support-request'>
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<div class="row">
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<div class="columns small-3 text-right"><b>[% '.from' | ml %]</b></div>
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<div class="columns small-9">
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[% user_img %]
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[% display_name %]
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</div>
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</div>
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[% IF remote && (remote.has_priv('sysban', 'uniq') || remote.has_priv('canview', 'userlog')) %]
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<div class="row">
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<div class="columns small-3 text-right"><b>[% '.uniq' | ml %]</b></div>
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<div class="columns small-9">[% uniq || "<i>" _ dw.ml('.none') _ "</i>" %]</div>
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</div>
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[% END %]
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<div class="row">
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<div class="columns small-3 text-right"><b><span
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style='white-space: nowrap'>[% '.accounttype' | ml %]</span>:</b></div>
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<div class="columns small-9">[% accounttype %]</div>
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</div>
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[% IF u.userid %]
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<div class="row">
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<div class="columns small-3 text-right"><b>[% site.nameshort %]:</b></div>
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<div class="columns small-9">
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[%- IF u.is_expunged -%]
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[% dw.ml('.status.deleted.and.purged'); "<br>" %]
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[%- ELSIF clusterdown -%]
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[% "<span style='color: red; font-weight: bold;'>";
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dw.ml('.unable.connect'); "</span><br>" %]
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[%- END -%]
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[%- IF u.readonly -%]
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[% "<span style='color: red; font-weight: bold;'>";
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dw.ml('.userreadonly'); "</span><br>" %]
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[%- END -%]
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<div class="row">
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<div class="columns large-12">
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[% '.username' | ml %]: [% u.ljuser_display( { full => 1 } ) %]
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</div>
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</div>
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<div class="row">
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<div class="columns large-12">[% '.style' | ml %]: [% ustyle %]</div>
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</div>
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<div class="row">
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<div class="columns large-12">[% '.email.validated' | ml %]
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[% email_status %]</div>
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</div>
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[% dw.ml('.cluster') _ ": <b>$cluster_info</b><br>" IF cluster_info %]
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<div class="row">
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<div class="columns large-12">[% '.dataversion' | ml %]: <b>[% u.dversion %]</b></div>
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</div>
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<div class="row">
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<div class="columns large-12">[% '.scheme' | ml %]:
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<b>[% u.prop('schemepref') || "default" %]</b></div>
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</div>
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[% dw.ml('.media') _ ": $media_usage<br>" IF media_usage %]
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[% IF view_history || view_userlog %]
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<div class="row">
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<div class="columns large-12">
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[% '.view' | ml %]:
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[% IF view_history;
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"<a href='$site.root/admin/statushistory?user=$u.user'>";
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dw.ml('.statushistory');
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"</a> ";
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END %]
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[% IF view_userlog;
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"<a href='$site.root/admin/userlog?user=$u.user'>";
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dw.ml('.userlog');
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"</a> ";
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END %]
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</div>
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</div>
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[% END %]
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[% IF show_beta %]
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<div class="row">
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<div class="columns large-12">
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[% '.betatesting' | ml %]: [% betafeatures || dw.ml('.no-beta') %]
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</div>
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</div>
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[% END %]
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</div>
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</div>
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[% END %]
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<div class="row">
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<div class="columns small-3 text-right"><b>[% '.supportcategory' | ml %]:</b></div>
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<div class="columns small-9">
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[% IF show_cat_links %]
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<a href='[% "$site.root/support/help?cat=$catkey" %]'>[% problemarea %]</a>
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[<a href='[% "$site.root/support/see_request?id=$sp.spid&find=cprev" %]'>[% '.previous' | ml %]</a>|
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<a href='[% "$site.root/support/see_request?id=$sp.spid&find=cnext" %]'>[% '.next' | ml %]</a>]
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[% ELSE %]
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[% problemarea %]
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[% END %]
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</div>
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</div>
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<div class="row">
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<div class="columns small-3 text-right"><b>[% '.timeposted' | ml %]:</b></div>
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<div class="columns small-9">[% "$timecreate ($age)" %]</div>
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</div>
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<div class="row">
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<div class="columns small-3 text-right"><b>[% '.status' | ml %]:</b></div>
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<div class="columns small-9">[% state %]
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</div>
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</div>
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<div class="row">
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<div class="columns small-3 text-right"><b>[% '.summary' | ml %]:</b></div>
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<div class="columns small-9"><span class='support_subject'><b>[% sp.subject | html %]</b></span></div>
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</div>
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</div>
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[% "<div class='alert-box'>" _ dw.ml('.private.request') _ "</div>" IF private_req %]
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[% FOR r IN replies %]
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[% IF r.orig %]
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<div style='margin-top: 15px;'>
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<b>[% '.original.request' | ml %]:</b>
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<div class='requestdiv'>[% r.msg %]</div>
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</div>
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[% NEXT %]
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[% END %]
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<div class="header"><a name='e[% r.id %]'></a>
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[% IF r.icon && !r.poster.is_suspended; r.icon.imgtag; END %]
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[% r.poster.ljuser_display( { full => 1 } ) %]
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[% UNLESS r.poster.is_suspended; " - $r.poster.name_html"; END %]
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<br>
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<span><b>[% r.type_title | ml %]</b> (<a
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href='[% "$site.root/support/see_request?id=$spid#e$r.id" %]'>#[% r.id %]</a>)</span>
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<br>
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<b>[% '.posted' | ml %]:</b> [% r.timehelped %] ([% r.age %])
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[%- IF r.show_close -%]
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[% ", <a href='act?close;$sp.spid;$sp.authcode;$r.id'><b>";
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dw.ml('.credit.fix'); "</b></a>" %]
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[%- END -%]
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[% "<span class='approve' data-dw-screened='$r.id'></span>" IF r.show_approve %]
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</div>
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<div class='support-reply [% r.bordercolor %]'>
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[% IF r.faqid %]
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<div style='display: table; padding: 3px; margin-left: auto; margin-right: auto;'>
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<div class='panel callout radius' style='text-align:center;'>
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<b>[% '.faq.reference' | ml %]:</b><br/>
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<a href='faqbrowse?faqid=[% r.faqid %]&view=full'>[% r.faq.question_html %]</a>
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</div>
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</div>
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[% END %]
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[% r.msg %]
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</div>
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[% END %]
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[% UNLESS (sp.state == 'closed') %]
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[% IF is_poster %]
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<p style='margin-top: 1em; margin-bottom: 0;'><b>[% '.post.moreinformation' | ml %]:</b></p>
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[% ELSIF remote %]
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<p style='margin-top: 1em; margin-bottom: 0;'><b>[% '.post.comment' | ml %]:</b></p>
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[% ELSE %]
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[% needlogin = 1 %]
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[% '.mast.login' | ml( loginlink = "href='$site.root/login?ret=1'") %]
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[% END %]
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[%- UNLESS needlogin -%]
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[% IF can_append %]
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[% IF show_note %]
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<div class='panel'>
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[% '.important.notes.text2' | ml( sitenameshort = site.nameshort, supportlink = "href='$site.root/doc/guide/support'") %]
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</div>
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[% END %]
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<div class="request-form">
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[% INCLUDE 'support/request/form.tt' (
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from = (remote && remote.userid ? remote.ljuser_display : "(not logged in)"),
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request = {summary => sp.subject},
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reply = {initial_text => reminder}
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) %]
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</div>
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[% ELSE %]
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[% '.not.have.access' | ml %]
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[% END %]
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[%- END -%]
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[% END %]
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<hr>
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[%- UNLESS find -%]
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[% '.see.preview' | ml( preview_link = "href='$site.root/support/see_request?id=$spid&find=prev'" ) %]
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[% '.see.next' | ml( next_link = "href='$site.root/support/see_request?id=$spid&find=next'" ) %]<br>
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[%- END -%]
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[% '.help.link' | ml( helplink = "href='$site.root/support/help'" ) %]
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[% '.back.link' | ml( backlink = "href='$site.root/support'" ) %]
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