[%# support/see_request.tt

View or act on a support request.

Authors:
      Ruth Hatch <ruth.s.hatch@gmail.com>
      Jen Griffin <kareila@livejournal.com>

Copyright (c) 2020 by Dreamwidth Studios, LLC.

This program is free software; you may redistribute it and/or modify it
under the same terms as Perl itself.  For a copy of the license, please
reference 'perldoc perlartistic' or 'perldoc perlgpl'.

%]

[%- sections.title = '.title' | ml( reqid = spid) -%]
[%- sections.head = BLOCK %]
  [% robot_meta_tags %]
[% END %]

[%- CALL dw.active_resource_group("foundation") -%]

[%- dw.need_res({ group => "foundation"},
        "js/jquery.supportform.js", "stc/simple-form.css", "stc/support.css"
        ) -%]


<div class='support-request'>
        <div class="row">
            <div class="columns small-3 text-right"><b>[% '.from' | ml %]</b></div>
            <div class="columns small-9">
                [% user_img %]
                [% display_name %]
            </div>
        </div>
        [% IF remote && (remote.has_priv('sysban', 'uniq') || remote.has_priv('canview', 'userlog')) %]
            <div class="row">
                <div class="columns small-3 text-right"><b>[% '.uniq' | ml %]</b></div>
                <div class="columns small-9">[% uniq || "<i>" _ dw.ml('.none') _ "</i>" %]</div>
            </div>
        [% END %]

        <div class="row">
            <div class="columns small-3 text-right"><b><span
                    style='white-space: nowrap'>[% '.accounttype' | ml %]</span>:</b></div>
            <div class="columns small-9">[% accounttype %]</div>
        </div>

        [% IF u.userid %]
            <div class="row">
                <div class="columns small-3 text-right"><b>[% site.nameshort %]:</b></div>
                <div class="columns small-9">
                    [%- IF u.is_expunged -%]
                        [% dw.ml('.status.deleted.and.purged'); "<br>" %]
                    [%- ELSIF clusterdown -%]
                        [% "<span style='color: red; font-weight: bold;'>";
                           dw.ml('.unable.connect'); "</span><br>" %]
                    [%- END -%]

                    [%- IF u.readonly -%]
                        [% "<span style='color: red; font-weight: bold;'>";
                           dw.ml('.userreadonly'); "</span><br>" %]
                    [%- END -%]

                    <div class="row">
                        <div class="columns large-12">
                            [% '.username' | ml %]: [% u.ljuser_display( { full => 1 } ) %]
                        </div>
                    </div>
                    <div class="row">
                        <div class="columns large-12">[% '.style' | ml %]: [% ustyle %]</div>
                    </div>

                    <div class="row">
                        <div class="columns large-12">[% '.email.validated' | ml %]
                            [% email_status %]</div>
                    </div>
                    [% dw.ml('.cluster') _ ": <b>$cluster_info</b><br>" IF cluster_info %]
                    <div class="row">
                        <div class="columns large-12">[% '.dataversion' | ml %]: <b>[% u.dversion %]</b></div>
                    </div>
                    <div class="row">
                        <div class="columns large-12">[% '.scheme' | ml %]:
                            <b>[% u.prop('schemepref') || "default" %]</b></div>
                    </div>

                    [% dw.ml('.media') _ ": $media_usage<br>" IF media_usage %]

                    [% IF view_history || view_userlog %]
                        <div class="row">
                            <div class="columns large-12">
                                [% '.view' | ml %]:
                                [% IF view_history;
                                    "<a href='$site.root/admin/statushistory?user=$u.user'>";
                                    dw.ml('.statushistory');
                                    "</a> ";
                                   END %]
                                [% IF view_userlog;
                                    "<a href='$site.root/admin/userlog?user=$u.user'>";
                                    dw.ml('.userlog');
                                    "</a> ";
                                   END %]
                            </div>
                        </div>
                    [% END %]
                    [% IF show_beta %]
                        <div class="row">
                            <div class="columns large-12">
                                [% '.betatesting' | ml %]: [% betafeatures || dw.ml('.no-beta') %]
                            </div>
                        </div>
                    [% END %]

                </div>
            </div>
        [% END %]

        <div class="row">
            <div class="columns small-3 text-right"><b>[% '.supportcategory' | ml %]:</b></div>
            <div class="columns small-9">
                [% IF show_cat_links %]
                    <a href='[% "$site.root/support/help?cat=$catkey" %]'>[% problemarea %]</a>
                    [<a href='[% "$site.root/support/see_request?id=$sp.spid&find=cprev" %]'>[% '.previous' | ml %]</a>|
                    <a href='[% "$site.root/support/see_request?id=$sp.spid&find=cnext" %]'>[% '.next' | ml %]</a>]
                [% ELSE %]
                    [% problemarea %]
                [% END %]
            </div>
        </div>

        <div class="row">
            <div class="columns small-3 text-right"><b>[% '.timeposted' | ml %]:</b></div>
            <div class="columns small-9">[% "$timecreate ($age)" %]</div>
        </div>
        <div class="row">
            <div class="columns small-3 text-right"><b>[% '.status' | ml %]:</b></div>
            <div class="columns small-9">[% state %]
            </div>
        </div>
        <div class="row">
            <div class="columns small-3 text-right"><b>[% '.summary' | ml %]:</b></div>
            <div class="columns small-9"><span class='support_subject'><b>[% sp.subject | html %]</b></span></div>
        </div>
</div>

[% "<div class='alert-box'>" _ dw.ml('.private.request') _ "</div>" IF private_req %]

[% FOR r IN replies %]
    [% IF r.orig %]
    <div style='margin-top: 15px;'>
        <b>[% '.original.request' | ml %]:</b>
        <div class='requestdiv'>[% r.msg %]</div>
    </div>
        [% NEXT %]
    [% END %]

    <div class="header"><a name='e[% r.id %]'></a>

        [% IF r.icon && !r.poster.is_suspended; r.icon.imgtag; END %]
        [% r.poster.ljuser_display( { full => 1 } ) %]
        [% UNLESS r.poster.is_suspended; " - $r.poster.name_html"; END %]
    <br>
        <span><b>[% r.type_title | ml %]</b> (<a
            href='[% "$site.root/support/see_request?id=$spid#e$r.id" %]'>#[% r.id %]</a>)</span>
    <br>
    <b>[% '.posted' | ml %]:</b> [% r.timehelped %] ([% r.age %])
        [%- IF r.show_close -%]
          [% ", <a href='act?close;$sp.spid;$sp.authcode;$r.id'><b>";
             dw.ml('.credit.fix'); "</b></a>" %]
        [%- END -%]
        [% "<span class='approve' data-dw-screened='$r.id'></span>" IF r.show_approve %]
    </div>
    <div class='support-reply [% r.bordercolor %]'>
        [% IF r.faqid %]
            <div style='display: table; padding: 3px; margin-left: auto; margin-right: auto;'>
                <div class='panel callout radius' style='text-align:center;'>
                    <b>[% '.faq.reference' | ml %]:</b><br/>
                    <a href='faqbrowse?faqid=[% r.faqid %]&view=full'>[% r.faq.question_html %]</a>
                </div>
            </div>
        [% END %]
        [% r.msg %]
    </div>

[% END %]

[% UNLESS (sp.state == 'closed') %]
    [% IF is_poster %]
    <p style='margin-top: 1em; margin-bottom: 0;'><b>[% '.post.moreinformation' | ml %]:</b></p>
    [% ELSIF remote %]
    <p style='margin-top: 1em; margin-bottom: 0;'><b>[% '.post.comment' | ml %]:</b></p>
    [% ELSE %]
        [% needlogin = 1 %]
        [% '.mast.login' | ml( loginlink = "href='$site.root/login?ret=1'") %]
    [% END %]

    [%- UNLESS needlogin -%]

        [% IF can_append %]
            [% IF show_note %]
            <div class='panel'>
                [% '.important.notes.text2' | ml( sitenameshort = site.nameshort, supportlink = "href='$site.root/doc/guide/support'") %]
            </div>
            [% END %]

            <div class="request-form">
            [% INCLUDE 'support/request/form.tt' (
                from = (remote && remote.userid ? remote.ljuser_display : "(not logged in)"),
                request = {summary => sp.subject},
                reply = {initial_text => reminder}
                ) %]
            </div>
        [% ELSE %]
            [% '.not.have.access' | ml %]
        [% END %]

    [%- END -%]
[% END %]
<hr>
[%- UNLESS find -%]
    [% '.see.preview' | ml( preview_link = "href='$site.root/support/see_request?id=$spid&find=prev'" ) %]
    [% '.see.next'    | ml( next_link = "href='$site.root/support/see_request?id=$spid&find=next'" ) %]<br>
[%- END -%]
[% '.help.link' | ml( helplink = "href='$site.root/support/help'" ) %]
[% '.back.link' | ml( backlink = "href='$site.root/support'" ) %]