<% content_for :message do %>

<% if @username.present? %> <%= t("mailer.general.greeting.informal.addressed_html", name: style_bold(@username)) %> <% else %> <%= t("mailer.general.greeting.informal.unaddressed") %> <% end %>

<%= t(".introduction") %>

<%= style_quote("#{raw(strip_images(@summary))} #{raw(strip_images(@comment, keep_src: true))}") %>

<%= t(".additional_ticket") %>

<%= t("mailer.general.closing.formal") %>
<%= style_bold(t("mailer.general.signature.support")) %>

<% end %> <% content_for :sent_at do %> <%= l(Time.current) %> <% end %>