<% content_for :message do %> <% if @username.present? %> <%= t("mailer.general.greeting.informal.addressed_html", name: @username) %> <% else %> <%= t("mailer.general.greeting.informal.unaddressed") %> <% end %> <%= t(".introduction") %> <%= text_divider %> * <%= to_plain_text(raw @summary) %> * <%= to_plain_text(raw(strip_images(@comment, keep_src: true))) %> <%= text_divider %> <%= t(".additional_ticket") %> <%= t("mailer.general.closing.formal") %> <%= t("mailer.general.signature.support") %> <% end %> <% content_for :sent_at do %><%= l(Time.current) %><% end %>