46 lines
1.4 KiB
Ruby
46 lines
1.4 KiB
Ruby
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class SupportReporter < FeedbackReporter
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attr_accessor :user_agent, :referer, :rollout, :site_revision, :site_skin
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def report_attributes
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super.deep_merge(
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"departmentId" => department_id,
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"subject" => subject,
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"description" => ticket_description,
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"cf" => custom_zoho_fields
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)
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end
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private
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def custom_zoho_fields
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# To avoid issues where Zoho ticket creation silently fails, only grab the first
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# 2080 characters of the referer URL. That may miss some complex search queries,
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# but still keep enough to be useful most of the time.
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truncated_referer = referer.present? ? referer[0..2079] : ""
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{
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"cf_archive_version" => site_revision.presence || "Unknown site revision",
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"cf_rollout" => rollout.presence || "Unknown",
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"cf_user_agent" => user_agent.presence || "Unknown user agent",
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"cf_ip" => ip_address.presence || "Unknown IP",
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"cf_ticket_url" => truncated_referer,
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"cf_site_skin" => site_skin&.public ? site_skin.title : "Custom skin"
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}
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end
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def department_id
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ArchiveConfig.SUPPORT_ZOHO_DEPARTMENT_ID
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end
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def subject
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return "[#{ArchiveConfig.APP_SHORT_NAME}] Support - #{title.html_safe}" if title.present?
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"[#{ArchiveConfig.APP_SHORT_NAME}] Support - No Title"
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end
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def ticket_description
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return "No description submitted." if description.blank?
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strip_images(description.html_safe, keep_src: true)
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end
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end
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